Frequently Asked Questions
Cause.fm lets you download music like you normally do, only here your music purchase is benefiting the greater good.
|About buying music on Cause.fm
How do I purchase music on Cause.fm?
We recommend setting up a Cause.fm account here.
Do I have to sign up for an account to buy music Cause.fm?
No. You can also buy music as you go buy clicking the buy buttons and entering your credit card details. However, you won’t be able to store your purchases online, and your download links will expire after 48 hours. You also won’t be able to interact with bands and non-profits on Cause.fm without an account.
What happens when I buy music on Cause.fm?
When you make a purchase, we share the money with the artists and the designated charity. Each donation amount is posted with each album, so you know exactly how much is going to support each cause. You get an MP3 download that you can send to your iPod, iPhone, Zune, or any other device. You’ll get a receipt via email with download instructions, in case you forget.
Whoa, your prices are pretty steep! Why does Cause.fm charge so much?
We charge a little bit more to make sure that we’re really making an impact. A slightly higher price for music means that artists are getting properly compensated for their hard work and talent, and that the causes they support are able to make a difference.
How does the donation amount get sent to the charity shown?
We pool all of the donations in a separate bank account and then disburse the funds to each charity according to our disbursement records every quarter by check. With each donation check, we include a list of donation honorees on whose behalf the donation is issued.
Can I donate (more) to the charity listed?
If you want to donate more, you can visit the charity's website to give more, or to get involved as a volunteer... or you can buy more music on Cause.fm. We think you should do all of the above.
Is my purchase tax-deductible?
Because you are purchasing music, we don't believe that the transaction is tax-deductible at this time.
How do I know that the donations are being delivered to the charity designated?
We hire a third-party accounting firm to audit our donation records for maximum transparency so you can be assure that the donations got there.
I lost my download. Can I get a new download link?
Nope, sorry. We do not reactivate download links for any reason, so make sure you back up your purchases. Even better, to make sure you always have your music available, simply create a Cause.fm account here, and purchase music on your account. Members have unlimited access to their downloads 24/7/365.
Does Cause.fm cost anything to use?
Creating an account on Cause.fm is free.
About selling music on Cause.fm
How do I sell my music on Cause.fm?
Becoming a Cause.fm Artist is easy. Just create an account here.
How much money do artists make on Cause.fm?
Artists receive 75% of the proceeds from a sale of their music. The artist decides how much from that amount gets donated to charity (minimum of 5%). We set our retail prices slightly higher than other places, so artists can continue to make what they're used to making elsewhere -- except now, their music has special powers.
Do I have to designate a cause?
Yes. All albums must be paired with a cause or non-profit. That’s kind of the point.
I don’t see the charity I want to support listed. How can I request an organization get added?
Just click the feedback button and suggest one, and we’ll be happy to add them to our list. You can also give them a friendly phone call or email telling them to sign up as a cause at Cause.fm!
What sort of information does my band have to provide in order to get paid?
That depends on how you choose to be paid. If you are donating all of your proceeds, then we don’t really need any information. However, if you do want to make a little money from your music, we need a W9 (or W8-BEN if you’re not in the US), and basic information like your name and address to send you checks, or a PayPal account email address to send you PayPal payments.
Can my band post cover songs on Cause.fm?
Yes, but you need to have the proper clearances first. We recommend having a look at the Harry Fox Agency or services like LimeLight.
Does Cause.fm cost anything to use?
Cause.fm is completely free. We don’t charge you hosting fees or per album fees like those other guys.
How do bands get paid?
We pay bands via Check or PayPal. Bands can choose their payment method and their minimum threshhold in their payment preferences.
How can I review how much my music has sold?
Just log in to your account and click on sales reports.
About donations and non-profits
Is Cause.fm a donation collection site?
No. Cause.fm is a music download service. However, we guarantee that a minimum of 5% (of the artist's proceeds) from every download we sell benefits a charity like yours, which is what makes us super cool. Cause.fm does not act as a fundraising agent of any organization.
What kinds of non-profits can sign up with Cause.fm?
We accept any organization with 501c3 status, with a headquarters or chapter in the United States. Your organization must have an EIN in order to receive donations. While we generally stay neutral on the issues, and accept all kinds of organizations, we reserve the right to remove or deny accounts by organizations engaged in illegal, slanderous , libelous, or other activities that are in bad taste out of respect for our artists and the other organizations listed on our service.
Who decides what charity to donate to?
The artists decide. They select an organization to benefit from their proceeds on an album by album basis.
I work for a non-profit. How do we get listed on Cause.fm?
We’re adding new non-profits every day. If we’ve missed you, or haven’t gotten to you yet, you can create an account for free here. We will verify your organization’s status and make sure you’re actually a representative from the organization, and we may contact you if necessary. Once we’ve verified your organization, you can begin receiving donations and interacting with fans on the site.
I work for a non-profit, and my organization is already listed on Cause.fm. How can we edit our profile?
You can claim your profile by signing up for a cause account (our sign up magic will automatically figure out that you're claiming an unmanaged profile), and we’ll call you at your organization’s phone number to transfer your account over to your control.
Will my organization know who is making donations?
We provide your organization with a list of honorees for each donation. You can see the transaction records by claiming your organization's profile.
Does Cause.fm charge non-profits for an account on Cause.fm?
Nope. Cause.fm is completely free for non-profits. No hosting fees, no donation transaction fees. We’re here to help you raise money, not spend it.
How can my organization review how many donations we’ve received?
You can track your supporting artists' activity by logging in to your account.
When does my non-profit receive donation payments?
Donations are issued on a quarterly basis by Cause.fm. We'll send a check to the donation address provided by you or a third-party database such as GuideStar.